Privacy Policy
Last Updated: November 14, 2025
At PetPortraits, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following information when you use our service:
- Contact Information: Email address for order confirmation and delivery
- Pet Photos: Images you upload to create custom portraits
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- Order Details: Pet name, selected art styles, and package choices
2. How We Use Your Information
We use your information to:
- Generate custom AI pet portraits based on your uploaded photos
- Process your payment and deliver your digital portraits
- Send order confirmation and download links to your email
- Improve our AI generation quality and service
- Comply with legal obligations
3. Data Storage and Security
- Uploaded Photos: Stored securely and used only for generating your portraits
- Generated Portraits: Available for download for 30 days after creation
- Payment Processing: All payments handled securely through Stripe with industry-standard encryption
- Security Measures: We use SSL/TLS encryption and secure servers to protect your data
4. Data Sharing
We do not sell or share your personal information with third parties, except:
- Stripe: For secure payment processing
- Ideogram AI: Your pet photos are sent to our AI provider to generate portraits
- Legal Requirements: When required by law or to protect our rights
5. Your Rights
You have the right to:
- Request a copy of your personal data
- Request deletion of your uploaded photos and generated portraits
- Opt out of marketing emails (we don't send them unless you opt in)
- Request correction of inaccurate information
6. Cookies
We use minimal cookies to:
- Maintain your session while using our website
- Remember your preferences
- Analyze website performance
7. Data Retention
- Uploaded Photos: Retained for 30 days, then automatically deleted
- Generated Portraits: Available for 30 days for download
- Order Records: Kept for accounting and legal purposes (typically 7 years)
8. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, please contact us at:
Email: privacy@petportraits.com